Dental Office Management

Cynthia Lamkin has been employed in the dental field for over 35 years. She graduated from the University of South Dakota with a degree in Dental Hygiene. In addition to practicing clinical hygiene, she has also worked in dental office administration and treatment coordinating. Her career includes family dentistry, and specialty practices in periodontics, endodontics, pedodontics, and orthodontics. Cynthia has both her Registered Dental Assistant and Registered Dental Hygienist credentials, and is licensed to practice in multiple States. Currently, Cynthia is a facilitator and course developer for Education To Go teaching programs in Administrative Dental Assisting, Clinical Dental Assisting and Exploring a Career in a Dental Office.

Section 1: THE BUSINESS OF DENTISTRY. 1. The Dental Office Manager. 2. The Dental Team. 3. Legal and Ethical Regulations in Dental Office Management. 4. Hazard Communication and Regulatory Agency Mandates. Section 2: PRACTICE COMMUNICATIONS. 5. The Dental Office Manager as a Patient Relations Specialist. 6. Marketing the Practice. 7. Printed Communications. 8. Business Office Equipment. Section 3.CLINICAL RECORDS MANAGEMENT. 9. Dental Nomenclature and Related Terminology. 10. Charting the Oral Cavity. Section 4. BUSINESS AND FINANCIAL RECORDS MANAGEMENT. 11. Patient Records, Diagnosis, and Treatment Planning. 12. Scheduling to Optimize Practice Efficiency. 13. Managing Accounts Receiveaable. 14. Managing Accounts Payable. 15. Supply Ordering and Inventory Control. Section 5. DENTAL OFFICE EMPLOYMENT. 16. Employment Opportunities. 17. Hiring a Dental Team. Section 6. PRACTICE MANAGEMENT SOFTWARE. 18. Dental Practice Management Software. 19. Entering, Updating, and Maintaining Patient Information. 20. Clinical Records. 21. Appointment Book. 22. Financial Records. 23. Communication Using Practice Management Software. 24. Beyond the Basics.