Service Quality of Cloud–Based Applications

ERIC BAUER, MS, is Reliability Engineering Manager in the IP Platforms CTO of Alcatel-Lucent. The holder of more than a dozen U.S. patents, Mr. Bauer is the author or coauthor of Reliability and Availability of Cloud Computing, Beyond Redundancy: How Geographic Redundancy Can Improve Service Availability and Reliability of Computer-Based Systems, Design for Reliability: Information and Computer-Based Systems, and Practical System Reliability. RANDEE ADAMS, MS, is a Consulting Member of the Technical Staff in the IP Platforms CTO of Alcatel-Lucent. She is the coauthor of Beyond Redundancy: How Geographic Redundancy Can Improve Service Availability and Reliability of Computer-Based Systems and Reliability and Availability of Cloud Computing. Ms. Adams has worked on many projects, including software development, delivery, engineering, architecture, and design.