Knowledge Management in Practice

Dr. Anthony J. Rhem serves as the president and principal consultant of A.J. Rhem & Associates, Inc., a privately held knowledge management (KM) consulting, training, and research firm located in Chicago, Illinois. Dr. Rhem is an information systems professional, with over 30 years of experience, a published author, and an educator. He has presented papers on the application and theory of software engineering methodologies, knowledge management, and artificial intelligence. As a KM consultant, Dr. Rhem consistently serves as a KM advisor, KM strategist, information architect, and KM governance strategist. He has played an integral role in the successful implementation of KM systems, KM methods, and KM strategies in several industries, including financial services, insurance, retail, tele- communications, and military. Dr. Rhem has conducted research in the knowledge engineering domain since 2004. His research experience includes conducting webinars through the Principal Investigators Association addressing various research problems and issues; Dr. Rhem received a Small Business Innovation Research (SBIR) phase I grant award for his work on a process to capture and codify tacit knowledge in which he holds a patent. He has also participated in several research projects, playing an integral role in successfully commercializing software methodologies and software products.

Introduction. The Case for Implementing Knowledge Management. Being Social: Knowledge Management and Social Media. Dude, "Where’s My Car?": Utilizing Search in Knowledge Management. The Age of Discovery: Knowledge Management in Research Institutions. "Where Have All My Experts Gone?": Knowledge Management in Human Resources and Talent Management. "Sound the Alarm!": Knowledge Management in Emergency and Disaster Preparedness. Happily Ever After: Knowledge Management in Mergers and Acquisitions. "Is There a Doctor in the House?": Knowledge Management in Healthcare. "Show Me the Money!": Knowledge Management for Financial Services. "Are You in Good Hands?": Knowledge Management in Insurance. "Sign Right Here!": Knowledge Management in the Legal Profession. "A Mind Is a Terrible Thing to Waste!": Knowledge Management Education. "Big Knowledge!": Knowledge Management and Big Data. "What Have You Done for the War Fighter Today?": Knowledge Management in the Military. Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption. Failure Is Not an Option: Why Do Knowledge Management. Summary. Appendices. References. Index.