QoS and QoE Management in UMTS Cellular Systems

David Soldani obtained his PhD at the University of Technology in Finland in 2002 and has extensive experience using Terrestrial Trunked Radio (TETRA), Global System for Mobile Communication (GSM), Enhanced Data GSM Environment (EDGE), General Packet Radio Service (GPRS) and Universal Mobile Telcommunications Service (UMTS) mobile radio technologies. Currently, he is a QoS Management System Research and Specifications Program Manager at Nokia Networks. Man Li worked for Nortel Technology as a Research Engineer from 1992-1994 on performance analysis and optimization of switching systems. From 1995-1999, she was a Principle Member of Technical Staff at Verizon Laboratories working on broadband and IP network signaling and optimization. She joined Nokia USA in 2000 as a principal research engineer, investigating service and network management for end-to-end mobile networks. Since 2006, she has been working as a principle software engineer at Jumptap on mobile search applications. Renaud Cuny is a Solutions Development Manager at Nokia Networks responsible for End-to-end performance, multi-access inter-working, end-to-end quality of service, service performance monitoring.

Preface. Acknowledgements. Abbreviations. 1. Introduction (Noman Muhammad, Davide Chiavelli, David Soldani and Man Li). 1.1 QoE value chain. 1.2 QoS and QoE. 1.3 QoE and QoS management. 1.4 Organisation of the book. 2. Mobile Service Applications and Performance in UMTS (Renaud Cuny, Man Li and Martin Kristensson). 2.1 CS service applications. 2.2 Packet-switched service applications. 2.3 PS service performance in UMTS. 3. QoS in 3GPP Releases 97/98, 99, 5, 6 and 7 (Anna Sillanpa..a. and David Soldani). 3.1 Where does QoS come from? 3.2 QoS concept and architecture. 4. Packet Data Transfer in UMTS Cellular Networks (David Soldani and Paolo Zanier). 4.1 Packet data transfer across EGPRS networks. 4.2 Packet data transfer across WCDMAnetworks. 4.3 Introduction to high-speed downlink packet access (HSDPA). 4.4 Introduction to high-speed uplink packet access (HSUPA). 5. QoS Functions in Access Networks (David Soldani, Paolo Zanier, Uwe Schwarz, Jaroslav Uher, Svetlana Chemiakina, Sandro Grech, Massimo Barazzetta and Mariagrazia Squeo). 5.1 QoS management functions in GERAnetworks. 5.2 QoS management functions in UTRAnetworks. 5.3 HSDPAwi th QoS differentiation. 5.4 HSUPAwi th QoS differentiation. 5.5 Service performance in UTRA-GERA networks. 5.6 3GPP-WLAN inter-working. 6. QoS Functions in Core and Backbone Networks (Renaud Cuny, Heikki Almay, Luis Alberto Pen"a Sierra and Jani Lakkakorpi). 6.1 Circuit-switched QoS. 6.2 Packet-switched core QoS. 6.3 Backbone QoS. 7. Service and QoS Aspects in Radio Network Dimensioning and Planning (David Soldani, Carolina Rodriguez and Paolo Zanier). 7.1 WCDMAradio dimensioning and planning. 7.2 High-speed downlink packet access (HSDPA) dimensioning. 7.3 (E)GPRS dimensioning. 8. QoS Provisioning (David Soldani, Man Li and Jaana Laiho). 8.1 Hierarchy in QoS management. 8.2 Radio, core and transport QoS provisioning. 8.3 Service and mobile terminal QoS provisioning. 8.4 QoS provisioning tools. 8.5 Example of complete service management solution for NMS. 9. QoE and QoS Monitoring (David Soldani, Davide Chiavelli, Jaana Laiho, Man Li, Noman Muhammad, Giovanni Giambiasi and Carolina Rodriquez). 9.1 QoE and QoS assurance concept. 9.2 QoE monitoring framework. 9.3 QoS monitoring framework. 9.4 Post-processing and statistical methods. 9.5 Mapping between QoE and QoS performance. 9.6 QoE and QoS monitoring tools. 9.7 Example of complete service assurance solution for NMS. 10. Optimisation (David Soldani, Giovanni Giambiasi, Kimmo Valkealahti, Mikko Kylva..ja.., Massimo Barazzetta, Mariagrazia Squeo, Jaroslav Uher, Luca Allegri and Jaana Laiho). 10.1 Service optimisation concept and architecture. 10.1.1 Conceptual breakdown of service and QoS management. 10.2 QoS optimisation in GERAnetworks. 10.3 QoS optimisation in UTRAnetworks. 10.4 QoS optimisation in core and backbone networks. 10.5 Service application performance improvement. Index.