Pearson eText Access Card -- Pearson MyLab Marketing for Marketing: An Introduction, Global Edition

GaryArmstrong isCrist W. Blackwell Distinguished Professor Emeritus in the Kenan-FlaglerBusiness School at the University of North Carolina at Chapel Hill. He holdsundergraduate and master’s degrees in business from Wayne State University inDetroit, and he received his PhD in marketing from Northwestern University. Dr.Armstrong has contributed numerous articles to leading business journals. As aconsultant and researcher, he has worked with many companies on marketingresearch, sales management, and marketing strategy.   But ProfessorArmstrong’s first love has always been teaching. His long-held BlackwellDistinguished Professorship is the only permanent endowed professorship fordistinguished undergraduate teaching at the University of North Carolina atChapel Hill. He has been very active in the teaching and administration ofKenan-Flagler’s undergraduate program. His administrative posts have includedChair of Marketing, Associate Director of the Undergraduate Business Program,Director of the Business Honors Program, and many others. Through the years, hehas worked closely with business student groups and has received several UNCcampus-wide and Business School teaching awards. He is the only repeatrecipient of the school’s highly regarded Award for Excellence in UndergraduateTeaching, which he received three times. Most recently, Professor Armstrongreceived the UNC Board of Governors Award for Excellence in Teaching, thehighest teaching honor bestowed by the 16-campus University of North Carolinasystem.   Philip Kotler is Professor Emeritus ofMarketing at the Kellogg School of Management, Northwestern University. Hereceived his master’s degree at the University of Chicago and his PhD atM.I.T., both in economics. Dr. Kotler is the co-author of MarketingManagement (Pearson), now in its 16th edition and the most widely usedmarketing textbook in graduate schools of business worldwide. He has authoredmore than 60 other successful books and has published more than 150 articles inleading journals. He is the only three-time winner of the coveted Alpha KappaPsi award for the best annual article in the Journal of Marketing. ProfessorKotler was named the first recipient of four major awards: the DistinguishedMarketing Educator of the Year Award and the William L. Wilkie “Marketing for aBetter World” Award, both given by the American Marketing Association; thePhilip Kotler Award for Excellence in Health Care Marketing presented by theAcademy for Health Care Services Marketing; and the Sheth Foundation Medal forExceptional Contribution to Marketing Scholarship and Practice. He is a chartermember of the Marketing Hall of Fame, was voted the first Leader in MarketingThought by the American Marketing Association, and was named the Founder ofModern Marketing Management in the Handbook of Management Thinking. Hisnumerous other major honors include the Sales and Marketing ExecutivesInternational Marketing Educator of the Year Award; the European Association ofMarketing Consultants and Trainers Marketing Excellence Award; the CharlesCoolidge Parlin Marketing Research Award; and the Paul D. Converse Award, givenby the American Marketing Association to honor “outstanding contributions toscience in marketing.” A recent Forbes survey ranks ProfessorKotler in the top 10 of the world’s most influential business thinkers. And ina recent Financial Times poll of 1,000 senior executivesacross the world, Professor Kotler was ranked as the fourth “most influentialbusiness writer/guru” of the 21st century. He is considered by many to be the “fatherof modern marketing.”   Dr. Kotlerhas served as chairman of the College on Marketing of the Institute ofManagement Sciences, a director of the American Marketing Association, and atrustee of the Marketing Science Institute. He has consulted with many major USand international companies in the areas of marketing strategy and planning,marketing organization, and international marketing. He has traveled andlectured extensively throughout Europe, Asia, and South America, advisingcompanies and governments about global marketing practices and opportunities.   Marc Oliver Opresnik is aprofessor of Marketing and Management and Member of the Board of Directors atSt. Gallen Management Institute, a leading international business school. Inaddition, he is Professor of Business Administration at the TechnischeHochschule Lübeck as well as a visiting professor to international universitiessuch as the Judge Business School of the University of Cambridge, Regent’sUniversity London, and the East China University of Science and Technology(ECUST) in Shanghai. He has 10 years of experience working in senior managementand marketing positions for Shell International Petroleum Co. Ltd. Dr. Opresnik is the author of numerous articles and books. Along withKevin Keller and Phil Kotler, he is co-author of the German edition ofMarketing Management, the “Bible of Marketing.” In addition, he is co-editorand member of the editorial board of several international journals such as TransnationalMarketing Journal, International Journal of New Technologies in Science andEngineering, and International Journal of Management & SocialSciences. In March 2014, he was appointed Chief Research Officer at Kotler ImpactInc., the internationally operating company of Phil Kotler. In addition, he wasappointed “Chief Executive Officer” of the Kotler Business Programme, aninitiative to enhance marketing education worldwide via online and offlinelearning with Pearson as global educational partner. As president of his consulting firm Opresnik Management Consulting, heworks for numerous institutions, governments and international corporations,including Google, Coca-Cola, McDonald’s, SAP, Shell International Petroleum,Co. Ltd., Procter & Gamble, Unilever, L’Oréal, Bayer, BASF, and adidas.More than a quarter of a million people have benefited professionally and personallyfrom his insights and learned from him when he served as a coach in seminars onmarketing, sales and negotiation and as a speaker at conferences all over theworld including locations such as St. Gallen, Berlin, Houston, Moscow, KualaLumpur, London, Paris, Dubai, and Tokyo.

PART 1: DEFINING MARKETING AND THE MARKETING PROCESS



Marketing: Creating Customer Value and Engagement
Company and Marketing Strategy: Partnering to Build Customer Engagement, Value, and Relationships

  PART 2: UNDERSTANDING THE MARKETPLACE AND CUSTOMER VALUE



Analyzing the Marketing Environment
Managing Marketing Information to Gain Customer Insights
Understanding Consumer and Business Buyer Behavior

  PART 3: DESIGNING A CUSTOMER VALUE-DRIVEN MARKETING STRATEGY AND MIX



Customer Value-Driven Marketing Strategy: Creating Value for Target Customers
Product, Services, and Brands: Building Customer Value
Developing New Products and Managing the Product Life Cycle
Pricing: Understanding and Capturing Customer Value
Marketing Channels: Delivering Customer Value
Retailing and Wholesaling
Engaging Customers and Communicating Customer Value: Advertising and Public Relations
Personal Selling and Sales Promotion
Digital Marketing

  PART 4: EXTENDING MARKETING



The Global Marketplace
Sustainable Marketing: Social Responsibility and Ethics

  APPENDICES



Company Cases
Marketing Plan
Marketing by the Numbers
Careers in Marketing