Total Quality Management for Hospital Nutrition Services

BASICS OF QUALITY MANAGEMENT ; Overview of Quality Management ; Quality Management in Health Care ; Patient Satisfaction: A Mark of Quality ; Continuous Quality Improvement ; DEPARTMENTAL SYSTEMS AND TOOLS FOR QUALITY MANAGEMENT ; Preparing to Initiate a Quality Program ; The Nutrition Services Environment ; Improving Quality through Group Processes ; Quantitative Quality Management Tools ; MONITORING AND EVALUATION ; Departmental Planning for Continuous Quality Improvement ; Quality Indicators, Criteria, and Monitors ; Collecting and Organizing Data ; Data ; Data Analysis and Evaluation ; Taking Action to Improve Care ; Communication: The Vital Link in Continuous Quality Improvement ; MANAGING A NUTRITION SERVICES QUALITY PROGRAM ; Involving Clinical Staff in the Quest for Excellence ; Managing Change to Achieve Quality Improvement ; Patient-Focused and Cross-Functional Teams ; Evaluating Quality Management Programs ; Quality Management in Hospital-Affiliated Services